FAQ - Support & Frequently Asked Questions about Web Hosting | Pinous Heberg

Question 1

What is Pinous-Heberg?

Accepted Answer

Pinous-Heberg is a hosting service provider offering VPS solutions, game servers (FiveM, Minecraft, NovaLife), and IP tunneling services. We are committed to providing reliable, high-performance, and secure solutions for all your projects.

Question 2

How can I contact support?

Accepted Answer

You can contact our support team through several channels: By opening a ticket in our client area • By email at support@pinous-heberg.com • Via our Discord server

Question 3

What payment methods do you accept?

Accepted Answer

We accept several payment methods, including credit cards (Visa, Mastercard), PayPal, and bank transfers for businesses.

Question 4

What is a KVM VPS?

Accepted Answer

A KVM VPS (Kernel-based Virtual Machine) is a hosting solution that uses full virtualization to provide dedicated resources. Unlike other virtualization technologies, KVM offers performance close to a dedicated server with complete resource isolation.

Question 5

Can I upgrade my VPS?

Accepted Answer

Yes, you can easily upgrade to a higher offer at any time from your client area. The upgrade is done quickly and without data loss.

Question 6

What operating systems are available?

Accepted Answer

We offer a wide range of operating systems: Ubuntu, Debian, CentOS, Windows Server, etc. You can install a system from our pre-configured ISO bank to quickly start your project.

Question 7

How do I install plugins on my Minecraft server?

Accepted Answer

Installing plugins on your Minecraft server is done through our management panel. You can simply upload your .jar files to the plugins folder, then restart your server. We support Spigot, Paper, and Bukkit platforms.

Question 8

How do I configure my FiveM server?

Accepted Answer

Configuring a FiveM server is done through our dedicated management panel. You'll have access to all the necessary files to customize your server. We also provide detailed tutorials to help you set up your server.

Question 9

Can my players connect from the Bedrock version of Minecraft?

Accepted Answer

Yes, by installing the GeyserMC plugin on your server, players using Minecraft Bedrock (mobile, console, Windows 10) can connect to your Java server. We offer automatic installation of this plugin upon request.

Question 10

What is a VXLAN IP tunnel?

Accepted Answer

A VXLAN IP tunnel is a technology that allows you to extend your local network across the Internet. It allows you to obtain public IPv4 and IPv6 addresses that you can use as if they were directly connected to your local network. This is ideal for projects requiring fixed public IP addresses.

Question 11

How do I configure an IP tunnel on my router?

Accepted Answer

The configuration depends on your equipment. We provide detailed guides for the most common routers (pfSense, OPNsense, Mikrotik, etc.). Our technical support is also available to help you with this setup.

Question 12

What bandwidth is available for IP tunnels?

Accepted Answer

Our IP tunnels can reach up to 10 Gbps, but the actual speed will depend on your Internet connection. We do not limit bandwidth on our side, allowing you to use the full capacity of your connection.

Question 13

What is your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee for all our hosting services, with the exception of domain names and additional IP addresses. If you are not satisfied with our services, you can request a full refund within 14 days of your purchase.

Question 14

How do I renew my services?

Accepted Answer

Renewal can be done manually from your client area or automatically if you have enabled this option. You will receive reminder emails before your services expire.

Frequently Asked Questions

General Questions